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At gwangbiocare.com, we ONLY stock authentic products. All our items are genuine and are sourced directly from the manufacturer or the brand itself. Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products. If you have any concerns about the authenticity of any of the items you have purchased from us or are considering purchasing, please contact us directly by emailing us at firstname.lastname@example.org and we shall be happy to address your concerns.
Cancellation of unusual orders
There may be certain orders that we cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified by our fraud avoidance department or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to fulfil your order.
Refunds for cancellation of unusual orders
Refunds are processed in a maximum of 15 days from the date on which Gwang Bio Care cancels the order. In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid. In the case of Cash-on-Delivery order, a refund amount via cheque will be deposited in your bank account in favour of the “Billing Name” used while placing the order or an NEFT transfer will be attempted. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
Return and Exchange Policy
Which are the items that cannot be returned / exchanged? Returns will not be accepted under the following conditions:
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
An order can only be cancelled only till it is in ‘Pending’ state. Once we start processing, it cannot be cancelled. You will have to send us an email on email@example.com for the cancellation. Once you request the cancellation of item(s) in your order, it will take us a minimum of 1-2 business days to cancel the order. You will be notified of the same by email.
Note: Any single product which is a part of a kit/set cannot be replaced or returned. Need help on refunds and exchanges – Please call us at +91 – 9326 427 172 or email us at firstname.lastname@example.org